MotionMama / DOCUMENTS
Support
Set up your devices, resolve connection issues, and get help from HeftyKoo.
Contact a person
Email heftykoo@gmail.com for MotionMama support. Include your app version, device models, OS versions, and a short description of the issue. English and Simplified Chinese are welcome. Do not include camera images, Apple Account passwords, or payment-card information.
Connect two nearby devices
Use an iPhone or iPad with iOS/iPadOS 17 or later, or a camera-equipped Mac with macOS 14 or later. Sign in to the same Apple Account for iCloud on both devices. The first device-identity sync requires internet.
On one device choose Baby camera, then allow Camera and Local Network access. On the other choose Watch baby and allow Local Network access. Use the same home Wi-Fi and avoid isolated guest networks, VPN routing, or firewall rules that block device discovery. If several baby stations are available, choose the intended one. Keep the camera app in the foreground and the device powered.
No connection or frozen image
Check that both devices use the same iCloud account, both apps are open, and the baby camera is running. Check system Camera and Local Network permissions, connect both devices to home Wi-Fi, and temporarily check whether a VPN or guest-network isolation is preventing local discovery.
Reconnect to the internet to refresh iCloud identities if the saved identity cache is older than seven days. Reopen both apps and select the correct camera if necessary. A paused or waiting view is not live video; check the baby directly whenever a connection or alert fails.
Movement alerts and Apple Watch
Try Person movement first. If swaddling, occlusion, or lighting prevents person detection, select Crib motion on the baby station and draw a region around the crib. This mode also responds to other movement and lighting changes. False alerts and missed events are possible.
Use watchOS 10 or later. Open MotionMama on a paired iPhone and Watch for setup. If the camera is on iPad or Mac, first connect the iPhone as a parent. Allow notifications and check Focus and Watch notification settings. Test using adult movement before each monitoring setup.
Apple Watch and iPhone apps may be suspended when backgrounded or locked. Continuous wrist-down video or unattended alert delivery is not guaranteed. Keep the camera app active and do not rely on this app as your only means of supervision.
Purchases, restore, and refunds
Use Restore purchases in the app with the Apple Account used for the original purchase. Loading products, purchases, and restoring may require internet. If a purchase is pending, wait for Apple approval rather than purchasing again. Monthly and annual plans renew; lifetime is a one-time purchase.
Manage or cancel subscriptions in Apple’s subscription settings. Buying lifetime does not cancel an existing subscription. Apple handles refund requests.
Use safely
Keep devices, chargers, and cords out of the baby’s reach and outside the sleep space. Follow applicable safe-sleep guidance. MotionMama does not measure breathing, oxygen, heart rate, or vital signs; it does not detect or prevent SIDS. It cannot replace adult supervision, medical advice, or emergency services. If you are concerned about a child, check directly and seek appropriate help.